Shipping policy

OVERVIEW

This Shipping Policy explains how orders placed through the Pocket Pumps online store are processed and delivered. It should be read together with our Terms of Service and Returns and Refund Policy.

Nothing in this Shipping Policy excludes, restricts or replaces any rights or remedies available to consumers under Irish or other applicable mandatory consumer law, including the Consumer Rights Act 2022.

1. WHERE WE DELIVER

Pocket Pumps currently offers delivery to addresses in Ireland, the United Kingdom and supported European destinations made available at checkout.

Available destinations may change from time to time. Any delivery restrictions applicable to an order will be shown on the website or at checkout before the order is placed. If a destination is not available for selection at checkout, we do not currently offer delivery to that destination.

2. SHIPPING RATES

Our current standard customer shipping charges are:

• Ireland: €3.99 standard shipping. Free standard shipping on qualifying orders of €40 or more.

• United Kingdom: €6.99 standard shipping. Free standard shipping on qualifying orders of €60 or more.

• Supported European destinations: €7.99 standard shipping. Free standard shipping on qualifying orders of €70 or more.

The shipping charge applicable to your order will be displayed at checkout before you place the order. Any promotion affecting delivery charges will be subject to the terms displayed with that promotion.

3. PROCESSING AND DISPATCH OF IN-STOCK ORDERS

We aim to dispatch in-stock orders within five working days after the order is confirmed.

For the purposes of this policy, working days are Monday to Friday, excluding Irish public holidays. Orders placed on weekends or Irish public holidays will begin processing on the next working day.

Dispatch means that the order has been prepared and handed to the delivery carrier. Dispatch time is separate from the carrier's delivery or transit time.

If an unexpected issue means that we cannot dispatch or deliver your order within the timeframe agreed with you, we will contact you as appropriate. Nothing in this section limits your statutory rights where goods are not delivered within an agreed or legally required period.

4. PRE-ORDERS

Products offered on a pre-order basis will be clearly identified as pre-order items. The estimated dispatch date or dispatch timeframe applicable to a pre-order will be stated on the relevant product page or otherwise made available before the order is placed.

By placing a pre-order, you acknowledge that the item is not available for immediate dispatch and is expected to be dispatched within the timeframe stated at the time of purchase.

If there is a material change to the stated pre-order dispatch timeframe, we will contact affected customers as appropriate and provide any rights or remedies required by applicable law.

Pre-order status does not remove or reduce any statutory consumer right, including applicable cancellation and refund rights.

5. ESTIMATED DELIVERY TIMES

Our standard estimated carrier transit times after dispatch are:

• Ireland: approximately 3-5 business days after dispatch.

• United Kingdom: approximately 5-8 business days after dispatch.

• Supported European destinations: approximately 5-10 business days after dispatch.

These are estimated transit times rather than guaranteed delivery dates unless we expressly agree a particular delivery date or period with you. Processing and dispatch time must be added to the estimated carrier transit time for in-stock orders.

Delivery may occasionally take longer because of circumstances such as carrier disruption, severe weather, customs processing, public holidays or other events outside our reasonable control. We will not use such circumstances to exclude any consumer remedy that applies under law.

Where no different delivery period has been agreed, Irish consumer law generally requires goods to be delivered without undue delay and no later than 30 days after the sales contract is concluded.

6. DELIVERY CARRIER

Pocket Pumps currently uses An Post for customer deliveries. We may use another appropriate delivery service where reasonably necessary, provided this does not reduce your contractual or statutory rights.

Where Pocket Pumps arranges delivery, responsibility for the goods does not pass to you merely because the parcel has been handed to the carrier. The goods remain at our risk until you, or a person nominated by you other than the carrier, acquires physical possession of them, except where applicable law provides otherwise.

7. DELIVERY ADDRESS

You are responsible for providing a complete and accurate delivery address when placing your order. Please check your delivery details carefully before completing checkout.

If you notice an error in your delivery address, contact us as soon as possible at racedayrunway@outlook.com. We will try to amend the address if the order has not yet been dispatched, but we cannot guarantee that a change will be possible once processing or dispatch has progressed.

If an order cannot be delivered because the address supplied by the customer was materially incorrect or incomplete, or is returned to us for that reason, we may ask the customer to pay a reasonable additional delivery charge before the order is sent again, where permitted by law. This does not apply where the delivery problem was caused by Pocket Pumps or its carrier.

8. ATTEMPTED DELIVERY, UNCOLLECTED AND RETURNED PARCELS

Where a carrier is unable to complete delivery, the carrier may follow its normal procedures for redelivery, collection or return to sender.

Customers should follow any reasonable collection or redelivery instructions provided by the carrier. If a parcel is returned to Pocket Pumps because it was not collected or because delivery could not be completed for a reason attributable to the customer, please contact us so that the appropriate next step can be arranged.

Where permitted by law, reasonable additional delivery costs actually incurred in sending an order again may be charged to the customer. Nothing in this section limits rights arising where Pocket Pumps or the carrier failed to deliver the goods in accordance with the contract.

9. LOST, DAMAGED OR MISSING DELIVERIES

If your order does not arrive within the expected timeframe, arrives damaged in transit, or tracking indicates delivery but you have not received the parcel, contact us at racedayrunway@outlook.com as soon as reasonably possible with your order number and relevant details.

Where Pocket Pumps arranged the delivery, we remain responsible for the goods until you, or a person nominated by you other than the carrier, takes physical possession of them. We may investigate a missing or damaged delivery with the carrier, but we will not require you to pursue the carrier in place of exercising your rights against Pocket Pumps.

Where goods are lost or damaged before risk has passed to you, we will provide the remedy required by applicable law. This may include replacement or refund, depending on the circumstances.

10. DELAYED DELIVERY

If we have agreed a particular delivery date or delivery period with you, we will deliver in accordance with that agreement, subject to your statutory rights.

Where goods are not delivered within the agreed period, or where no period was agreed and the applicable legal delivery period has expired, you may have the right to require delivery within an appropriate additional period. In circumstances specified by law - including where timely delivery was essential and this was made clear before the contract was concluded - you may be entitled to terminate the contract without first allowing an additional period.

If a sales contract is validly terminated because of non-delivery, we will provide the refund required by applicable law without undue delay.

11. UNITED KINGDOM AND OTHER NON-EU DELIVERIES

Orders delivered outside the European Union may be subject to import VAT, customs duties, customs clearance charges or other fees imposed by the destination country.

Where such charges are not collected by Pocket Pumps at checkout, they may be payable by the recipient in accordance with the rules of the destination country. Any charges payable to Pocket Pumps will be shown before the order is placed, and information about additional charges will be provided where required by law.

Customs procedures may affect delivery times. A customs delay does not remove any statutory rights that apply to the order.

12. DELIVERY INFORMATION AT CHECKOUT

The delivery destination, applicable shipping charge and any relevant delivery restriction will be presented through the website or checkout before you place your order. Please review this information carefully.

If there is any conflict between a specific delivery commitment expressly agreed with you for an order and a general estimate in this policy, the specific agreed commitment will apply.

13. RETURNS

This Shipping Policy concerns delivery of orders. Cancellation, change-of-mind returns, faulty or non-conforming goods, return postage and refunds are governed by our Returns and Refund Policy and applicable consumer law.

14. CONTACT

For shipping or delivery queries, contact Pocket Pumps at racedayrunway@outlook.com.

Please include your order number and enough information for us to identify the order and investigate your query efficiently.